Frequently Asked Questions
Everything you need to know about your next favorite timepiece.
What is the water resistance rating on Freestyle watches?
Most of our watches are rated to 10 ATM (100 meters), making them perfect for surfing, swimming, and snorkeling. Please check individual product specifications for exact depth ratings.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Simply contact our support team to initiate a return or exchange.
Do the watches come with a warranty?
Yes, all Freestyle watches are backed by a limited lifetime warranty that covers defects in materials and workmanship.
How do I care for my silicone strap?
To maintain your strap, rinse it with fresh water after exposure to salt water or chlorine and clean it with mild soap and a soft cloth as needed.
Can I replace the battery myself?
While it is possible, we recommend having your battery replaced by a professional jeweler or our service center to ensure the water-resistant seal remains intact.